Responsible Gaming

Gambling always involves the risk of losing money. Understanding this fundamental truth helps you approach betting with the right mindset. The outcome of any wager is uncertain, and no strategy guarantees consistent wins.

1win offers several features to help you maintain control over your betting behaviour:

• Set deposit limits to manage how much money you transfer to your account
• Use time-out periods to take breaks from gaming when needed
• Activate self-exclusion if you need an extended break from the platform
• Track your betting history to monitor your spending patterns
• Never chase losses by placing larger bets to recover money
• View gambling as entertainment, not as a way to earn income
• Only bet amounts you can afford to lose without affecting your finances
• Avoid betting under the influence of alcohol or when emotionally distressed

These tools exist to protect your financial stability and emotional health. Use them proactively before problems develop. Responsible gaming means knowing when to stop and respecting your own boundaries.

Gambling addiction is a serious behavioural condition that affects many people worldwide. Recognising the warning signs early can help prevent severe consequences.

Key indicators that someone may have a gambling problem include:

• Spending more money on betting than originally planned
• Borrowing money or selling possessions to fund gambling
• Neglecting work, studies, or family responsibilities due to betting
• Feeling anxious, irritable, or restless when not gambling
• Lying to friends or family about the extent of gambling activity
• Repeatedly attempting to stop or reduce betting but failing
• Chasing losses by placing more bets to recover lost funds
• Using gambling as an escape from stress, depression, or other problems
• Experiencing relationship conflicts caused by betting behaviour
• Feeling guilt or shame after gambling sessions

If you recognise several of these signs in yourself or someone you know, it may indicate a developing addiction. Seeking support early improves the chances of recovery and prevents further harm.

Addressing gambling addiction requires concrete actions and commitment to change. The following recommendations can help you regain control:

• Set strict daily, weekly, and monthly deposit limits on your account
• Use the self-exclusion feature to block access to your betting account
• Remove payment methods linked to gambling platforms
• Share your situation with a trusted friend or family member who can support you
• Seek professional counselling from therapists specialising in addiction
• Join support groups where you can connect with others facing similar challenges
• Identify triggers that lead to gambling urges and develop coping strategies
• Fill your time with alternative activities like sports, hobbies, or social events
• Avoid environments and situations that encourage betting behaviour
• Consider using website blockers to restrict access to gambling sites

1win supports responsible gaming and encourages anyone struggling with addiction to take these steps seriously. Recovery is possible, but it requires honest self-assessment and willingness to seek help when needed.

Professional support organisations offer confidential assistance to individuals affected by gambling addiction. These resources provide counselling, guidance, and treatment options.

Key support organisations available in India:

• NIMHANS Centre for Addiction Medicine – National Institute of Mental Health and Neurosciences offers specialised treatment programmes for behavioural addictions including gambling (www.nimhans.ac.in)
• Gamblers Anonymous India – Fellowship groups providing peer support for individuals recovering from gambling addiction
• All India Institute of Medical Sciences (AIIMS) – Psychiatry department offers consultation and treatment for addiction-related issues
• Mpower 1on1 – Mental health platform providing online counselling for addiction and related concerns
• iCALL Psychosocial Helpline – Free counselling service by TISS offering support for various mental health issues including addiction (9152987821)
• Vandrevala Foundation Helpline – 24/7 mental health support available in multiple languages (1860 2662 345)

These organisations understand the complexities of gambling addiction and offer judgement-free support. Reaching out is the first step towards recovery.

If you are experiencing difficulties with gambling or need assistance with responsible gaming tools, our customer support team is available to help. We take player wellbeing seriously and can guide you through available options.

Ways to contact support:

• Live chat – Available 24/7 on the 1win website for immediate assistance
• Email – Send your concerns to our support team for detailed responses
• Phone support – Speak directly with a representative who can help you access self-exclusion and limit-setting features
• WhatsApp – Connect with support through messaging for convenient communication

Our team can help you activate deposit limits, cooling-off periods, or permanent self-exclusion. Do not hesitate to reach out if you need help managing your account or gaming activity.