Personal data we collect:

• Identity and contact details: name, date of birth, address, email, phone.
• Account details: usernames, preferences, responsible gaming settings.
• Verification and compliance records: KYC documents, checks required by anti-money laundering laws.
• Transaction and payment information: deposits, withdrawals, partial card numbers or tokens provided by payment processors.
• Technical and usage data: device identifiers, IP address, language, time zone, log files, interaction data, approximate location.

Why we collect and process this information:

• To provide services, open and maintain accounts, and enable gameplay and betting.
• To process transactions, verify age and identity, reduce fraud, and manage risk.
• To meet legal obligations and regulator requests.
• To improve the online experience, fix issues, and support customer service.

Protection measures:

• Encryption in transit (TLS) and at rest for sensitive records.
• Strict access controls, role-based permissions, and multi-factor authentication.
• Network segmentation, monitoring, audit logging, and backups.
• Vendor assessments, confidentiality obligations, and data processing agreements.
• Data minimization, retention schedules, and secure destruction procedures.

User rights:

• Access a copy of personal data.
• Request correction of inaccurate data.
• Request deletion, restriction, or objection to certain processing.
• Request data portability.
• Withdraw consent at any time, without affecting prior processing.
• Lodge a complaint with a data protection authority.

Compliance:

• This policy is designed to meet applicable data protection laws, including the GDPR and ePrivacy rules, along with gambling, AML, and consumer protection regulations in relevant jurisdictions.

We use personal information to:

• Operate the account, authenticate the user, and deliver services.
• Process payments, provide receipts, and handle chargebacks or disputes.
• Provide customer support and service communications.
• Personalize content and settings to enhance the online experience.
• Conduct analytics and statistics to improve performance and safety.
• Send service notices and, where permitted, marketing communications. Users can opt out of marketing at any time.
• Meet legal, regulatory, tax, and reporting obligations.

Legal basis and transparency:

• Processing relies on consent, contract performance, legitimate interests, or legal duty, as appropriate.
• We document purposes, retain records, and assess impact where required.

How to access or update data:

• Use account settings to review profile information and certain preferences.
• Submit a request through the support channel or the contact details published on the website. We may ask for identity verification to protect the user.

Correction and deletion:

• If data is inaccurate or incomplete, request correction. We will update records where justified.
• Request deletion of personal data. We will erase information that is not required for legal or regulatory reasons and will inform the user if retention is necessary.

Timing and responses:

• We respond within statutory timeframes and will explain outcomes, including any refusal based on legal grounds.

Security checks and payments:

• By using 1win, the user consents to security and identity checks that help prevent fraud and meet compliance obligations.
• Payment information may be processed by authorized providers for deposits, withdrawals, screening, and dispute handling.

This website and its services are intended for adults aged 18 and over, or the age of majority in the user’s location. We do not knowingly collect personal data from minors, and age cannot be verified without documents. If a parent or legal guardian believes a minor has provided information, contact support and provide proof of guardianship. We will delete the account and related data where permitted by law and will block further use.

Personal data may be stored or processed in other countries where service partners, payment providers, or support teams operate. Use of the website constitutes consent to these transfers, subject to safeguards. We apply measures such as Standard Contractual Clauses, adequacy decisions, and technical protections like encryption. All partners are required to maintain confidentiality, use the information only for documented purposes, and implement appropriate security.

Any disclaimer published on the website may adjust the scope or effect of certain rules in this document. The disclaimer applies once the user accepts this Privacy Policy, including by signature, affirmative acceptance during registration, or accession through continued use. If any term conflicts with mandatory law, the legally required rule prevails. Nothing in this policy limits statutory consumer or data protection rights.

Cookies are small text files saved on a device by websites to store information about the user and session. We use cookies for:

• Statistics and analytics to understand usage and performance.
• Behavior analysis to detect problems and improve navigation.
• Personalization of content, language, and settings.
• Service improvement and security features.

Retention and control:

• Cookies are kept for up to 1 year unless the user deletes them earlier.
• Manage cookie preferences in the browser or the cookie banner. Disabling some cookies may affect certain features.

Using 1win means full acceptance of this Privacy Policy and any related notices. The current version published on the website prevails over prior versions. Continued use of the services after an update indicates acceptance of the revised document.

We may share personal data with third parties when required by law, to resolve disputes, to perform agreements, or to provide integrated services such as payments, identity verification, anti-fraud tools, hosting, and analytics. A current list of key processors or categories of recipients is available on the website or upon request, including the purpose and scope of processing. Providing information to open or use an account constitutes consent to such sharing for the stated purposes. Each third party maintains its own privacy practices and is bound by contractual safeguards.

Our websites may contain links to external sites operated by others. Those sites have their own privacy policies and data practices. 1win is not responsible for how external operators collect, use, or protect information. Exercise caution and review the privacy policy of each external website before providing personal data.