These general terms set out the legal framework for your use of the platform and services.

• Agreement: Access, registration, or placing bets confirms your agreement to these terms, the Privacy Policy, the Responsible Gambling rules, and any sport- or game-specific rules. You must read all applicable rules before betting.
• Eligibility: You must be at least 18 years old or the higher age required by the law in your location. Access is not allowed from jurisdictions where online betting is illegal. One account per person is permitted. Information provided during registration must be accurate and kept up to date.
• Changes to terms: The company may modify these terms to reflect legal, technical, or operational updates. Changes take effect upon publication unless a later date is stated. Continued use of services indicates acceptance of the updated terms.
• Proper use: The platform is for personal entertainment betting only. Prohibited conduct includes using bots or scripts, account sharing, arbitrage abuse, scraping odds or content, interference with events or markets, or any use that violates applicable law.
• Content and IP: All site content, market data, odds, software, and trademarks are protected. You may not copy, redistribute, or exploit content for commercial purposes. Limited, revocable permission to use the site is granted for personal use only.
• Account security: You are responsible for safeguarding login credentials and controlling access to your account and devices. Notify support of any suspected unauthorized use.
• Suspension and termination: The company may suspend or close accounts, void bets, or remove bonuses in case of suspected breach, fraud, AML concerns, or regulatory requirements.
• Liability: Betting involves risk. The company does not guarantee uninterrupted services. To the extent permitted by law, liability for indirect or consequential loss is excluded. For any settled dispute, liability will not exceed the stake or the amount in dispute, whichever is lower.
• Governing law and disputes: Applicable law and venue are those disclosed in the site footer or legal imprint. You should first contact support to resolve any dispute and provide all relevant bet IDs and records.

These betting rules apply to all bets unless a sport-, league-, or market-specific rule states otherwise.

Eligibility to place a bet

• You must have a verified account, be of legal age, and be located in a place where betting is allowed.
• Self-excluded or time-out accounts cannot place bets.
• The platform may limit or refuse bets at its discretion and for legal or risk reasons.

Bet acceptance and records

• A bet is accepted when it receives a unique ID and appears in My Bets. Pending or processing states do not guarantee acceptance.
• For pre-match markets, acceptance stops at the scheduled start time. For live markets, acceptance may be delayed and can be rejected if market status changes.
• In case of technical failure, only bets recorded on the server side are valid.

Stake limits and payouts

• Minimum and maximum stakes vary by event, market, and user profile.
• Maximum payout caps may apply by sport or market. Limits may change without notice to manage risk.

Odds, results, and settlement

• Bets are settled using the odds confirmed at acceptance and the official result from recognized sources.
• If an event is abandoned, postponed, or rescheduled, settlement follows the market rules published in the Rules Centre. Markets may be voided if no official result is available.
• Palpable error: If a material pricing or market error occurs, the company may void the bet or settle at the correct odds. Evidence of obvious error includes odds that are materially out of line with the general market or marked by data feed failures.
• Dead heat rules may apply where multiple participants tie for a placing.

Restrictions and fair use

• Prohibited practices include syndicate betting, account collusion, using insider information, and exploiting latency or software bugs.
• Bonus-related restrictions: Free bets or credits may not return the stake, must follow promotion terms, and cannot be withdrawn until conditions are met.

Cancellation, cash out, and disputes

• Bets cannot be cancelled by users after acceptance. The platform may cancel or void bets in line with these rules or for regulatory reasons.
• Cash out, when available, is an additional feature and not guaranteed. Requests may be rejected or reversed if market status changes.
• For disputes, you must submit the bet ID and event details. The company will review server logs, market data, and official sources to reach a decision.

These rules govern deposits, withdrawals, and related account transactions.

Funding your account

• Available deposit methods depend on your location and may include bank cards, e-wallets, bank transfer, and other services supported in your region.
• Method availability, limits, and potential fees are shown at checkout before you confirm a transaction.
• Processing is usually instant but can take longer due to provider checks, network delays, or security reviews.

Withdrawals

• You may be required to withdraw to the same method used for deposit, subject to provider constraints.
• Processing times vary by method and can range from near-instant to several business days. Additional verification may extend timelines.
• The platform may request source-of-funds or source-of-wealth documentation before approving payouts.

KYC/AML verification

• Before withdrawals, you may need to complete identity verification, including photo ID, proof of address, and payment method ownership checks.
• The company may request updated documents at any time to satisfy legal and anti-money laundering obligations.

Transaction restrictions

• Third-party payments are not allowed. The name on your account must match the name on the payment method.
• The platform may impose daily, weekly, or monthly limits on deposits and withdrawals.
• Deposit turnover rules may apply before withdrawal to reduce financial crime risk. Currency conversion fees may be charged by your bank or provider.

Cancellations, chargebacks, and fraud

• Suspected fraudulent transactions, chargebacks, or payment reversals may result in account restrictions, recovery of costs, and reporting to relevant authorities.
• The company can void bets, remove bonuses, or freeze funds where payment fraud or regulatory breach is identified.

The platform supports safe betting and provides tools to help manage risk.

Player protection tools

• Deposit, loss, and stake limits: Set daily, weekly, or monthly caps on funding and betting.
• Session controls: Enable time reminders and reality checks; set time-outs to pause access.
• Self-exclusion: Temporarily or permanently block access to your account. Exclusion covers bets, bonuses, and new registration attempts.
• Account history: Read your betting, deposit, and withdrawal records to monitor activity.

Practical guidance

• Bet only what you can afford to lose and avoid chasing losses.
• Keep track of time spent on betting and take regular breaks.
• Disable marketing messages if they influence your behavior.

Support resources

• Gambling Therapy: https://www.gamblingtherapy.org
• GamCare: https://www.gamcare.org.uk
• BeGambleAware: https://www.begambleaware.org
• National Council on Problem Gambling (US): https://www.ncpgambling.org
• Local helplines: Contact services available in your country or region.

If you are under the legal age for gambling in your country, you must not use the services.

The platform maintains controls to mitigate risks of money laundering and terrorism financing in line with applicable laws and guidance.

Customer due diligence (KYC)

• Verification may include government-issued ID, proof of address, and ownership evidence for payment methods.
• Enhanced checks may be required where risk indicators are present, such as high transaction volumes or complex funding patterns.

Ongoing monitoring

• Transactions are monitored for unusual patterns, rapid movement of funds, mismatched names, or activity inconsistent with your profile.
• Limits, cooling-off periods, or holds may apply while reviews are conducted.

Suspicious activity and reporting

• Where required, the company may file reports with competent authorities and must not disclose this to you.
• The platform may refuse transactions, freeze funds, restrict services, or close accounts that present unacceptable risk or breach legal obligations.

Sanctions and prohibited use

• Access is not allowed for persons or entities subject to sanctions or in restricted territories. Attempts to circumvent geolocation or verification controls are prohibited.

This policy explains what personal data is collected, how it is used to deliver services, and your rights.

Data collected

• Account and registration data: Name, date of birth, contact details, nationality, and user preferences.
• Verification data (KYC): ID documents, proof of address, selfies or live checks, and payment method ownership details.
• Technical data: Device identifiers, IP address, geolocation, browser type, app version, and cookies or similar technologies.
• Usage and betting data: Log-in times, bets placed, bonuses used, transaction history, and responsible gambling settings.
• Payment data: Method type, masked card or wallet details, transaction amounts, and timestamps.

Use of data

• Provide and operate the account, process bets, and settle payouts.
• Fulfil legal duties, including AML, fraud prevention, age verification, and sanctions screening.
• Improve services, protect security, and conduct analytics subject to privacy controls.
• Send service messages and, where permitted, marketing communications. You can change marketing preferences at any time.

Legal bases

• Contract: To provide the account and betting services you request.
• Legal obligation: KYC/AML, taxation, and regulatory reporting.
• Legitimate interests: Security, service improvement, and fraud prevention, balanced against your rights.
• Consent: Where required for certain analytics or marketing. You may withdraw consent at any time.

Sharing and transfers

• Data may be shared with payment processors, identity verification partners, analytics providers, and regulators where required.
• Cross-border transfers may occur. Appropriate safeguards such as contractual clauses are applied as required by law.

Retention

• Records are kept only as long as needed for the purposes stated above and to meet legal retention requirements.

Your rights

• Access, rectification, erasure, restriction, portability, and objection, subject to legal exceptions.
• Choices for cookies and similar technologies through your browser or settings provided on the site or app.
• Contact support to exercise rights or to reach the privacy team. Proof of identity may be required.

The platform does not accept registration from individuals under the legal minimum age in their location.

The platform applies technical and organizational measures to protect your account, data, and transactions.

Technical safeguards

• Encryption: Transport-layer encryption protects data in transit between your device and the servers.
• Access controls: Segregated environments, role-based permissions, and logging help prevent unauthorized access.
• Monitoring: Continuous activity monitoring detects anomalies, suspicious logins, and abusive use patterns.

Account protection

• Two-factor authentication: You can enable 2FA to add an extra layer of login security.
• Strong credentials: Use unique passwords and update them regularly. Avoid sharing devices or storing passwords in browsers.
• Session controls: Automatic logout after periods of inactivity may apply.

Operational practices

• Regular security reviews and risk assessments are carried out, and critical vulnerabilities are addressed on a priority basis.
• Service availability is supported by backups and redundancy, subject to maintenance windows and provider limitations.

Your cooperation is essential: keep devices updated, safeguard credentials, and contact support if you suspect unauthorized access.